Job Description

Job Description and Duties

The Public Inquiry Unit (PIU) is the primary public point-of-contact for persons who seek assistance and information from the Attorney General's Office. The PIU annually receives and responds to approximately 200,000 written and telephone inquiries from the public, elected officials, law enforcement agencies and other governmental entities on a wide variety of subjects and issues.

The Staff Services Analyst performs at the first journey level, maintaining initiative and knowledge to independently perform a variety of duties associated with functions of the PIU. Duties require computer proficiency, strong organizational skills, analytical ability, and exceptional written and verbal communication skills. Specific tasks of the position include: analyzing and researching a broad range of complaints and inquires submitted to the Office of the Attorney General; preparing written responses to members of the public; responding to callers to the Attorney General’s public telephone hotline; requesting information, clarifying, and analyzing issues and providing verbal responses to the public on a broad range of subject matters. 

Please note that this classification contains multiple salary ranges. New-to-State employees  will be given the minimum salary of Range A, unless you meet Alternate Range Criteria 69 . For current state employees and/or those with  reinstatement rights, your salary will be determined in accordance with applicable laws, rules, and regulations.

Working Conditions

This position has been designated as eligible for telework and is currently a remote-centered position. The position may however  require in-person attendance when requested. The selected candidate would report to Department of Justice headquarters in Sacramento  if/when required to attend mandated in-person meetings, trainings, etc. Expenses related to travel to the office for required events are  the responsibility of the employee. All telework schedules are subject to change and may be reevaluated at any time.

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You will find additional information about the job in the .

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Special Requirements

• A fingerprint check will be required.
• Clearly indicate the Job Control Code (JC-458171) and the title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on the first page of your State Application.
• If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma.  An official transcript will be required upon appointment.
  

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 12/20/2024

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Justice

OHR- Christina Cortez

Attn: Christina Cortez (JC-458171)

Office of Human Resources

1300 I Street, Suite 720

Sacramento , CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Justice

OHR- Christina Cortez

Christina Cortez (JC-458171)

Office of Human Resources

1300 I Street, Suite 720

Sacramento , CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  In a 1-2 page written narrative (i.e., essay format, no lists or bullets), please address each question below individually, and clearly label (e.g., “Question 1” and “Question 2”) which question you are responding to in your submission.  Please note that failure to submit a Statement of Qualifications and/or failure to follow the specific instructions noted above may result in disqualification from the hiring process.

  • Describe your amount of experience (i.e., years, months, days) analyzing and researching a broad range of customer or constituent complaints and inquiries. In your response, explain any steps you took to provide customers or constituents with tools to help them avoid encountering the same issue again in the future.

  • Describe a time you handled and resolved a difficult situation with an upset customer or constituent.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

For information regarding available employee benefits, please visit the California State Civil Service Employee Benefits Summary page on the California Department of Human Resources’ website at:  

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Human Resources Contact:
Christina Cortez
(916) 210-7244
Christina.Cortez@doj.ca.gov

Hiring Unit Contact:
Charlene Andrews
(916) 210-7854
Charlene.Andrews@doj.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 210-7580
EERROffice@doj.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Job-Related Information

Additional Application Filing Information: Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date.

Job Tags

Permanent employment, Full time, Remote job,

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