REMOTE - Live Chat Specialist Job at Thirsty Owl Wine Company, Chicago, IL

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  • Thirsty Owl Wine Company
  • Chicago, IL

Job Description

Full Time Live Chat Specialist Job Description

The Live Chat Specialist is responsible for providing excellent customer service to online visitors by answering questions, resolving issues, and providing support. The ideal candidate will have a strong understanding of customer service, be able to work independently, and be able to think on their feet.

Responsibilities

  • Answering online chat inquiries from customers in a timely and professional manner
  • Providing support for products and services
  • Resolving customer issues and complaints
  • Providing feedback to the team on customer feedback and trends

Qualifications

  • 1-2 years of experience in customer service
  • Strong written and verbal communication skills
  • Ability to work independently and as part of a team
  • Proficiency in using online chat software
  • A positive attitude and willingness to help others

Benefits

  • Competitive salary and benefits
  • Opportunity to work with a talented team of professionals
  • A chance to make a real difference in the lives of our customers

Job Tags

Full time,

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