Job Description

Dough Zone offers a family-style dining experience with a modern twist, perfectly aligned with the local vibe. With 23 locations across the Bay Area, Seattle, Portland, and Texas—and continuing to expand—we are seeking dedicated QA/QC professionals in food industry to join our growing team. If you are interested in being part of a dynamic and award-winning organization, we invite you to apply now.

The ideal candidate will be responsible for ensuring that our products meet the highest quality standards through various testing methods and compliance measures. The primary role is to manage the QA/QC Food Safety program. This includes developing, implementing, and maintaining company policies and procedures relating to all regulatory food safety requirements, food security, quality assurance and certifications (USDA, SQF, National Organic Program, ROC, etc.)

Responsibilities & Duties:

• Manage the food safety, quality assurance, and sanitation programs.
• Responsible for the documentation of Food Safety and Quality Assurance procedures, guidelines, and work instructions.
• Develop, implement, and maintain effective quality systems to continuously improve quality and food safety.
• Maintain HACCP program, pest control program and conduct crisis management and mock recalls.
• Trend and conduct root cause analysis on customer complaints and non-conformances and determine corrective actions and/or preventative actions.
• Develop, review, and refine all company QA and QC policies and SOPs.
• Interact with all departments and teams to ensure Food Safety and Quality standards are maintained.
• Ensure compliance with applicable certification agencies and ensure audit readiness.
• Responsible for all incoming raw ingredients and finished product evaluations.
• Maintain document control system.
• Supervise sanitation of equipment and facility.
• Conduct product sampling and testing set by company or customer specifications and regulatory requirements.
• Drive continuous improvement throughout the supply chain by refining the sampling/ testing/ approval of procured materials, enhancing vendor and customer onboarding and compliance, monitoring and aiding in improving production and processes.
• Prepare company for SQF / USDA certification in 2024.
• Stay up to date on all Food Safety regulatory requirements to ensure compliance.
• Assume additional responsibilities as they arise.

Education:

• Bachelor’s degree in Microbiology, Food Science, or Chemical Engineering or equivalent combination of education and experience.

Skills:

Language Skills:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must be Bilingual in English and Chinese.

Computer Skills:

• To perform this job successfully, an individual should have knowledge of: MS Office (Word, Excel, PowerPoint, Outlook); Internet Usage, and PC Windows Usage experience.

Other Skills & Abilities:
The ideal candidate will provide leadership and continuous improvement in a team environment. This person will lead by example, encouraging innovation and change while setting goals and making timely, high-quality decisions. This individual will be expected to energize and develop people!

• Must be able to set and attain goals, initiate action to resolve problems and improve products and processes.
• Must be able to provide concise executive summaries of quality issues, summaries changes needed or made to QA/QC processes.
• Good organizational and project management skills.
• Good oral and written communication skills with the ability to effectively interface with a variety of people at various technical and management levels.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary: $70,000-100,000 D.O.E.

*Dough Zone USA and Moji Food are committed to creating a diverse work environment and are proud to be an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  Dough Zone USA and Moji Food participate in the E-Verify program to confirm the employment eligibility of all newly hired employees. 

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