Job Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Job Description

People/Relationship Management:

• Lead and manage a team by setting goals, providing guidance, and ensuring team members have the resources they need to succeed
• Mentor and develop team members by identifying their strengths and areas for improvement, and providing opportunities for growth
• Ensure effective communication within the team and with other departments to foster collaboration and alignment
• Ensure the team complies with relevant laws, regulations, and organizational policies

Digital Optimization:

• Develop and implement digital optimization strategies to enhance user experience and drive business goals
• Analyze McDonald’s app traffic and user behavior to identify trends and opportunities for improvement
• Design and execute A/B and multivariate tests to optimize app elements such as layout, content, and calls to action
• Work closely with cross-functional teams, including marketing, UX/UI, and development, to ensure cohesive and effective optimization efforts
• Monitor and report on key performance indicators (KPIs) to measure the effectiveness of optimization initiatives

Market Platform Management:

• Oversee the development, implementation, and maintenance of digital platforms to ensure they meet business needs and user expectations
• Work in partnership with global Product Engineering Managers to ensure successful testing and deployment
• Develop project schedules, track progress, and ensure timely delivery of platform updates and new features

Benefits eligible : Yes
Bonus eligible : Yes
Long term incentive eligible : Yes
The expected salary range for this role is $129,800 - $165,490
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications

• 5+ years of professional experience
• BA or BS in Business or Technology related field
• Must have knowledge of mobile app support, development, and deployment
• Proficient in structured query language (SQL) and a strong knowledge of database management
• Familiar with monitoring and logging tools such as New Relic, Grafana, DynaTrace, DataDog
• Demonstrated experience with data visualization software such as Tableau and PowerBI
• Knowledge of incident management and tracking tools like ServiceNow, JIRA, and Confluence
• Superior communication skills across various channels
• Ability to work in both development and support environments
• Relationship driven with the proven ability to solve complex problems
• Ability to work independently and in a team setting

Additional Information

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com . Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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