HSG - 07 Director of Patient Experience Job at Health Staffing Group, Remote

OHVlSzUrci9tSy9Zb09Wbk9PWERRQlhaanc9PQ==
  • Health Staffing Group
  • Remote

Job Description

Job Title: Director of Patient Experience

Reports To: Chief Operating Officer (COO) or Chief Experience Officer (CXO)

Job Type: Full-Time

Industry: Healthcare / Hospital & Health Systems

About the Role:

We are seeking a passionate and service-driven Director of Patient Experience to lead initiatives that enhance the overall satisfaction, comfort, and engagement of our patients and their families. This role will be responsible for shaping and executing strategies that promote a culture of empathy, communication, and responsiveness across the organization.

Key Responsibilities:

  • Design and implement patient experience strategies that align with organizational goals.
  • Lead service excellence initiatives, patient feedback programs, and improvement efforts.
  • Analyze patient satisfaction and HCAHPS data to identify trends and areas for improvement.
  • Collaborate with department leaders and clinical teams to improve service delivery.
  • Develop training programs for staff on communication, empathy, and patient engagement.
  • Serve as a liaison between patients, families, and care teams to address concerns and resolve issues.
  • Promote a patient-centered culture and support initiatives that drive loyalty and trust.
  • Monitor benchmarks and implement best practices to exceed service standards.

Qualifications:

  • Bachelor's degree in Healthcare Administration, Nursing, Communications, or related field (Master's preferred).
  • 5 7 years of progressive experience in patient experience, service excellence, or customer service leadership in healthcare.
  • Strong understanding of HCAHPS and other patient satisfaction metrics.
  • Proven ability to lead organizational change and foster a culture of service.
  • Excellent interpersonal, communication, and leadership skills.

What We Offer:

  • Competitive salary and performance-based incentives.
  • Full benefits package including health, dental, vision, and retirement.
  • A collaborative and patient-centered culture.
  • Opportunities for leadership development and advancement.
  • The chance to make a direct impact on the patient journey and organizational success.

Thank you,

Kay Raguindin

Division Manager

Health Staffing Group

(954) 998 7664 (Direct Line)

Mon Thurs 9am-6pm EST

Fridays 9am-1pm EST

Job Tags

Full time,

Similar Jobs

Safe Harbor Home Care

Caregiver Mira Mesa No Experience Necessary Job at Safe Harbor Home Care

 ...Mesa, Poway and other areas Immediately! Pay starting at $20-23 an hour! Job Description Summary Personal Care Attendant-Caregivers provide non-medical service and assistance to a client in their home and communities, who, because of advanced age or physical or... 

EssentiallySimple.net

Science Writer Job at EssentiallySimple.net

 ...physical sciences accessible to a general audience. We're looking for contributors with subject matter expertise in Earth Science, Biology, Physics, Astronomy, and Chemistry (and their sub-disciplines) to produce high-quality posts on recent discoveries/research, as... 

Providence Swedish

Senior Integrated Absence Management Consultant Job at Providence Swedish

Senior Integrated Absence Management Consultant Location Seattle, WA : Description Senior Integrated Absence Management Consultant is responsible...  ...organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving... 

Dalwadi Hospitality Management

Hotel Maintenance Job at Dalwadi Hospitality Management

 ...We are a hotel looking for an individual who works well on his own. Responsible for the preventative maintenance and repair of the hotels systems and equipment, and for the general maintenance and upkeep of the property. Experience with pool a plus, CPO preferred. Follow... 

Deloitte

NetSuite Implementation Senior Consultant (Financials) Job at Deloitte

Technical Accounting and Reporting - Senior ConsultantAre you a detail-oriented, inquisitive individual who enjoys coming up with innovative...  ...'ll doAs a Senior Consultant, you will implement and deploy NetSuite solutions:+ Work within an engagement team by identifying...