Job Description

Hotel - Poughkeepsie/Fishkill Area

JOB TITLE: Housekeeping Assistant Manager

REPORTS :  Executive Housekeeper

POSITION SUMMARY:

The Assistant Housekeeping Manager supervises and coordinates activities of room attendant, house attendant, public area cleaners and floor supervisors. He / She assists in the managing and directing of the day–to–day operations of all Housekeeping and laundry functions.

Responsibility & Authority:

• Should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.
• Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.
• Experience with turn down service, special needs of VIP Guests, foreign dignitaries, etc. is helpful.
• Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.
• Prepares and distributes the Room assignment sheet and floor keys to room boys.
• Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.
• Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
• Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counselings and also enforces to the hotels standard operating procedures.
• Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.
• Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
• Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy.
• Rewards employees who use their empowerment to meet or exceed guest expectations.
• Print all housekeeping related reports and traces from PMS.
• Assists in controlling expenses by the housekeeping department.
• Confirm all housekeeping staff members have arrived or find substitutes for absent employees.
• Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.
• Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
• Co-ordinate with vendors eg: Pest control, Laundry services and other outsource services.
• Attend to any guest complaints and take service recovery measures if required.
• Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.
• Prepare annual housekeeping budget.
• Submit requests for repair and periodic maintenance of cleaning equipment.
• Prepares store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping guest supplies and linens.

Other Routine Responsibilities:

• Co-ordinate with front office and sending room discrepancy lists.
• Select, staff, recruit, hire, and train qualified housekeeping candidates.
• Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.
• Orient and familiarize new personnel with hotel facilities and operating hours.
• Control all expenditures relating to Housekeeping, including labor, guest room supplies, and all cleaning supplies and equipment.
• Oversee any guest communications from housekeeping.

Experience :
Minimum 2 years housekeeping experience in a supervisory capacity, 2 years line level experience in all aspects of the Housekeeping department.

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