Job Description

Broward County is not accepting attachments for this recruitment, including resumes or similar supporting documentation. 

Please ensure you complete the application in its entirety and include all information you want considered.

THIS JOB ANNOUNCEMENT WILL REMAIN OPEN UNTIL SUFFICIENT APPLICATIONS ARE RECEIVED AND MAY CLOSE AT ANY TIME.  

The Broward County Board of County Commissioners is seeking qualified candidates for Systems Network Analyst (Transit On-board Systems).

High Deductible Health Plan – bi-weekly premiums:

Single $10.90 / Family $80.79

Includes a County Funded Health Savings Account of up to $2400 Annually

Consumer Driven Health Plan – bi-weekly premiums:

Single $82.58 / Family $286.79

457 Deferred Compensation employee match

Eleven (11) paid holidays each year

This class works under general supervision, independently developing work methods and sequences. This is a professional, technical, and analytical position including administrative responsibilities in computer system implementations deployments, maintenance, and support. This position is required to provide 24x7 support periodically as part of a team rotation. The candidate must have a reliable internet connection and tools to connect to the County's infrastructure to provide support outside of normal business hours. The candidate must have reliable transportation to commute to various Transportation facilities during business hours and non-business hours as necessary to support Transportation systems. 

General Description
The purpose of this class within the organization is to maintain, troubleshoot, resolve issues, and provide high-level technical support to the Transit On-Board Systems.  

This class works under general supervision, independently developing work methods and sequences.

This position is primarily going to oversee the following technologies:

• Wi-Fi in our fleet buses

• Wi-Fi maintenance and support in our bus yards  

• Primarily responsible for the maintenance of onboard systems which requires most of the work time outdoors or onboard buses in transit facilities

• Support the bus video system

• Support the bus interior and exterior digital signs  

• Pedestrian detection/avoidance system

• Transit Signal Priority (TSP) Systems

• On-Board Radio Communications

• Automatic Passenger Counters (APC)

• Computer-Aided Dispatch/Automatic Vehicle Locator (CAD/AVL)

• Maintain trouble tickets or repair requests to ensure service completion 

• Monitor repair request ticketing system and use it to prioritize work 

• Use of repair ticketing system software to prioritize work and communicate with end-users

The position will be responsible for the following:

• Installation, support, maintenance, and monitoring of wireless equipment

• Inventory of wireless-related equipment including access points and other related infrastructure

• Resolving customer complaints relating to Wi-Fi

• Must be able to work with and understand electronic schematics and diagrams  

• Troubleshoot and resolve complex hardware, software, and network-related problems  

• Analyze work procedures, planning, recommending, and implementing solutions

• Use system monitoring tools and equipment to ensure maximum "up time" and satisfactory customer service  

• Installation, support, maintenance, and monitoring of on-board video systems
• Retrieve video from bus video systems for accidents and other incidents
• Install, support, and maintain other on-board systems, including Transit Signal Priority devices and Automatic Passenger Counters
• Support and maintain internal and external route sign displays and information displays
• Perform hardware and software upgrades
• Perform preventative maintenance checks on on-board systems for the bus fleet
• Work with Microsoft Office products and other business essential tools to support On-Board Systems
• Integrate Wi-Fi with various On Board systems such as the farebox, signs, CAD AVL, radio, video system, etc.

Minimum Education and Experience Requirements

Requires a two (2) year degree from an accredited trade, technical or vocational school, college or university with major coursework in computer science or closely related field.

(One year of relevant experience may be substituted for each year of required education.)

Requires two (2) years in supporting users and analyzing computer systems relevant to area of assignment or closely related experience.

Special Certifications and Licenses

Must possess and maintain a valid Florida Class E Driver's License for duration of appointment.
Other Requirements
This position will begin with traditional business hours for training purposes but employee will be assigned to work a shift that will encompass some afternoons and evenings along with weekends.

Preferences

• Bachelors, Masters or Masters Degree in related field
• Microsoft Systems related certificate
• CradlePoint Certified Network Associate or other CradlePoint Certified Certification
• ETA Basic Electronics Certification or similar certification
• Cisco Certified Network Associate
• Two (2) or more years experience in wireless technology such GPS, cellular, wireless infrastructure, switches, routers and modems 
• Two (2) or more years experience in vehicle electronic equipment such as buses, cars and trucks
• Two (2) or more years experience working radio frequency (RF) radios
• One (1) or more years of prior work experience monitoring, maintaining, troubleshooting and resolving On-board Operating systems issues

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Provides technical support to users who are experiencing hardware and/or software issues; manages backup process; sends backup tapes off site and prepares new tapes for next backup; tests and installs applications and new drivers before deployment.

Sets up backup server, clients, groups and media for backup process; updates and upgrades operating system, application software on computers and servers; deploys new computers and servers to replace those broken and/or out of warranty.

Researches, analyzes, compares and applies solutions to many technical issues in our environment; creates and revises procedural documentation for installation of many third party software used; researches technical problems of moderate to high complexity; documents information of assigned incidents and resolutions.

Inventories computer equipment as part of annual hardware replacement project; installs and configures computer equipment as a part of the annual hardware replacement project; prepares systems for staff and public use.

Opens trouble tickets and coordinates with coworkers to resolve the issue; installs configure computer, software, hardware, and network communications, troubleshoots and resolves hardware, software, and network problems.

Performs related work as assigned.

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs medium work that involves walking, standing, stooping or lifting all of the time and also involves exerting between 20 and 50 pounds of force on a regular and recurring basis or exceptional skill, adeptness, and speed in the use of fingers, hands, or limbs in tasks involving very close tolerances or limits of accuracy.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

Involves routine and frequent exposure to electrical shocks.

Competencies

• Tech Savvy

Anticipates and adopts innovations in business-building digital and technology applications. Investigates technologies to learn some cutting-edge best practices. Uses digital/social media to benefit the team and add value to the work being done; understands how to avoid misuse of these tools.

• Manages Complexity

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.

• Interpersonal Savvy

Relates openly and comfortably with diverse groups of people. Grasps others' more obvious social cues and responds appropriately; shows tact and sensitivity in difficult interpersonal situations. Maintains productive relationships with a wide variety of people and from a range of backgrounds.

• Communicates Effectively

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.

• Self-Development

Actively seeks new ways to grow and be challenged using both formal and informal development channels. Demonstrates strong commitment to own development by continuously updating knowledge, skills, and abilities. Shows strong enthusiasm for seeking learning opportunities.

• Nimble Learning

Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. Swiftly incorporates new concepts and principles into own expertise; skillfully uses these fresh insights to solve problems. Shares learning from own mistakes with others.

County Core Values

All Broward County employees strive to demonstrate the County's four core behavioral competencies.

• Collaborates : Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus : Building strong customer relationships and delivering customer-centric solutions.
• Instills trust : Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences : Recognizing the value that different perspectives and cultures bring to an organization.

Americans with Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.

Emergency Management Responsibilities

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

Job Tags

Holiday work, Full time, Work experience placement, Outdoor, Shift work, Weekend work, Afternoon shift,

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