Job Description

SUMMARY : Provide high level LMS support for a global training organization by utilizing excellent communication, organizational, administrative, customer service, and critical thinking skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following tasks. Other duties may be assigned.

• Support LMS Administration tasks including but not limited to:

• Configuration of LMS attestations
• Course uploads
• Configuration of LMS audiences
• Update audiences to reflect approved requirements
• Create notifications
• Archiving of LMS activities
• Manage LMS rosters/completions
• Ad-hoc configuration requests
• Ad-hoc reporting requests
• Build ILT and VILT Courses
• Learner and course removals
• Course content updates
• General LMS Maintenance

• Work with various business groups to gather requirements for activity launches and assignments.

• Upload and test SCORM packages and PDF documents

• Work with client design team to test and resolve any courseware issues

• Track assigned work using Confluence

• Attend regular meetings with client team to discuss open issues and priorities

JOB REQUIREMENTS:

• Bachelor's degree in adult learning, human resources, instructional design, instructional technology, organizational development, business administration or other related field preferred.

• Strong Learning management system (LMS) expertise; (SumTotal/Cornerstone) required

• Deep understanding of SumTotal standards and functionality

• Project management skills

• Proficiency in MS Products: Excel, Outlook, Word, Teams

We are seeking candidates with competency in the following areas:

• Customer service, relationship building, quality, and continuous improvement

• Superior organizational skills and attention to detail.

• Ability to work independently and in a team setting, while managing competing priorities.

• Superior communication skills (written, virtual and in person) with the ability to interact with customers at all levels.

• Detail orientated individual that can document and track very involved requests for training management coordination activities

• Strong interpersonal skills including flexibility and ability to work in a (matrix) team environment

• Ability to think critically and communicate effectively with a global audience

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