Job Description
DESCRIPTION
We are looking for a strategic Senior Manager of UX Design to lead our Under the Roof Design team, which shapes the core design systems and principles that unify Amazon's operational products. In this role, you will lead the design vision for critical systems used by over 95,000 associates and operations managers across 3,100+ global facilities, processing more than 30M packages daily. You will establish and drive the design strategy across five key areas: Sortation Design, Station Design, Shiptech Design, Air Science & Tech Design and World Wide Returns and Recommerce Design, while partnering closely with product and engineering leaders to create seamless operational experiences.
To be successful in this role, you must be an empathetic leader who can balance the needs of diverse user groups - from station associates to air operations controllers - while maintaining a unified design vision. You'll need a proven track record in coaching and mentoring designers, excel at solving complex operational challenges, and demonstrate ability to transform ambiguity into clear direction. You will work with design leaders across Amazon to create strong partnerships and drive operational excellence through user-centered design.
Our team consists of highly specialized UX Designers, Visual Designers, Researchers, and Design Technologists, organized in People Centered Teams (PCTs) focused on specific user groups within our network. As a Senior Manager UX Design, you will lead multiple teams of individual contributors, working across disciplines to support crucial operational systems. You will be responsible for defining the end-to-end experience vision and ensuring its delivery across all teams. You will champion design systems that scale, drive operational efficiency, and create mechanisms to measure impact across our global transportation and fulfillment network.
If you're excited about shaping the future of Amazon's operational experience, we'd love to talk to you!
Key job responsibilities
* Lead and mentor design teams across multiple operational domains, fostering an inclusive and innovative environment
* Drive the development and implementation of scalable design systems that unify the operational experience
* Partner with product teams to deliver on Customer Experience Outcomes (CXOs) and Durable Customer Outcomes (DCOs)
* Champion user-centered design practices focusing on different operational roles and requirements
* Create and maintain design processes that ensure quality and efficiency across multiple workstreams
* Build strong relationships with stakeholders across operations, product, and engineering teams
* Drive data-informed design decisions that balance user needs with operational efficiency
* Establish and maintain mechanisms for measuring design impact and success
* Lead strategic initiatives that improve the overall operational experience
About the team
The Under the Roof Design team is fundamental to Amazon's operational excellence, creating experiences that enable associates and managers to work efficiently and safely. Our work spans across Sort Centers, Delivery Stations, Air Operations, and Returns facilities worldwide. We design systems that power Amazon's global logistics network, from package sorting to air freight operations, ensuring millions of customer promises are kept daily.
BASIC QUALIFICATIONS
* 10+ years of design experience
* 5+ years of leading multi-discipline Design teams
* Experience leading design teams of 5 to 10 or more direct reports
* Experience designing complex operational or enterprise-scale systems
* Track record of successful collaboration with technical and operations teams
Job Tags
Worldwide,