Job Description

Name of position: Sr. LMS Administrator

Location: Washington DC

job description

o Oversee the day-to-day operations of the LMS, ensuring functionality, reliability, and accessibility.

o Configure system settings, permissions, roles, and hierarchies to meet organizational needs.

o Perform regular updates, patches, and upgrades to the LMS platform.

o Serve as the primary point of contact for LMS daily operations and end-user support.

o Monitor system performance and provide feedback on improvements.

2. User Management:

o Create, update, and deactivate user accounts as necessary.

o Troubleshoot user access issues and resolve them in a timely manner.

o Generate user activity reports and analyze engagement trends.

3. Course Management:

o Manage online or blended learning solutions and training curricula.

o Develop and update standardized reporting tools for ongoing access to learning information.

o Build online assessments and manage course tracking.

o Collaborate with third-party vendors for course integration into the LMS.

4. Troubleshooting:

o Provide troubleshooting assistance for users regarding system access and functionality.

o Serve as a point of escalation for support issues and interact with LMS vendors as needed.

5. Reporting and Analytics:

o Develop custom reports on user progress, course completion, and compliance.

o Provide data insights to support organizational learning strategies.

6. Documentation and Training:

o Develop and maintain operating procedures and user guides for the LMS.

o Conduct training for users, administrators, and course creators.

Qualifications:

· Certified Cornerstone Administrator with a minimum of 3 years’ experience in a similar role within the government sector.

· Technical expertise in troubleshooting, directory/file structures, and course design.

· Strong collaboration, customer service, and communication skills, with the ability to translate complex technical concepts for non-technical stakeholders.

· Ability to work independently with minimal supervision, driving innovation and applying new learning technologies.

If you are: bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction,

enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead, then

we would like to hear from you. We need exceptionally capable people for this role for our client,

so get back to us and tell us why you think you are a fit.

About Us:

Since 2000, Tri-Force Consulting Services () has been an MBE/SDB certified IT Consulting

firm in the Philadelphia region. Tri-Force specializes in IT staffing, software development (web and mobile apps),

systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government

and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity,

increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing

core values: integrity, diligence, and technological excellence.

Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the

Inc. 5000 list of the nation's fastest-growing companies.

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