Job Description
DESCRIPTION
**Open to locations in Charleston, S.C. or Seattle, Washington**
The Amazon Books Risk, Operations Success and Engagement (ROSE) organization is seeking an experienced Senior Program Manager. The successful candidate will be a key member of the Training, Launch and Content (TLC) team, which is responsible for driving high visibility, global programs that directly impact the Customer Service agent, Books Risk Management operator and customer experience.
Key job responsibilities
Be a singular owner of the project, managing all aspects of stakeholder engagement and deliverables from inception to launch.
Scope and define risk operations requirements to deliver an exceptional customer experience, working with multiple global teams.
Clearly communicate goals, roles, responsibilities, and desired outcomes.
Liaise with all departments to ensure relevant areas are engaged in time to develop deliverables within their area to support project deliverables. Support partner teams to refine processes and increase efficiency in line with program objectives.
Make appropriate tradeoffs to optimize launch timing in consultation with stakeholders.
Managing multiple internal and external, cross functional and remote stakeholders.
Track delivery against program objectives including performance metrics and implement proposals to improve program services and efficiencies.
Communication both verbally and written across all levels in the organization (technical, business, executive).
Develop change processes associated with program rollout and ongoing support.
Assist the IPM Manager with program related responsibilities and improvement projects.
The role will focus on launch readiness for large scale and high-risk changes, new features and new policies for multiple Books businesses (i.e. Kindle Direct Publishing, Kindle Managed Publishing, Author Central, Comixology, etc.). The candidate will have a proven record of complex project and program delivery, from conception and design through implementation, measurement, closure and handover. Ability to manage multiple, cross-functional competing projects simultaneously in a fast-paced environment where continuous innovation is encouraged. The ideal candidate sees around corners, is biased for action in ensuring the project/program is set up for success in achieving our goals, has experience making the right tradeoffs, and earns trust through broad stakeholder influence.
You will work closely with Leadership, Policy, Tech, Product, Operations, and Legal teams to assess the risk of launches – influencing the execution and approach, creating operational requirements, and plan of record documents to ensure smooth launches.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Job Tags
Full time, Remote job,