Job Description

Role: Sr Business Analyst

Location: Atlanta, GA (Onsite)

Type: Contract

Once You Are Here, You Will:

• Understand and document customer business requirements through leading requirement workshops
• Develop requirement specifications according to standard templates as well as responsible for SFDC Solution Design, Use Cases, User Material, technical and non-functional requirements
• Review and test the functionality of the customizations provided by the development team, and demo the solution to the customer for feedback and approval
• Act as the liaison between the business team, technology team, support, and offshore team
• Act as a Mentor to Junior and Mid-level BAs
• Contribute to the Business Analysis Center of Excellence
• Ability to build relationships/rapport with the Product Owner and Client is KEY

Required:

• Current Salesforce Administrator Certification
• 7+ years of Business Analysis experience, including:
• Led a Discovery Workshop
• Produce AS-IS and TO-BE process flows in Visio, Lucid, etc.
• Identifying gaps and pain points
• Elucidate requirements into User Stories and Acceptance
• Criteria and gain client sign-off
• Prepare for and conduct Sprint End client demos
• Work with technical leads; onshore and offshore
• Use Analytical and problem-solving skills
• the Relationship Builder among Product Owner, Client and other project stakeholders

A minimum of 3 years:

• utilizing Salesforce Best Practices
• knowing when to utilize configuration vs. custom code vs. App Exchange product
• working within Agile development methodology
• working in JIRA, or similar Project Management tool
• 3+ years of Salesforce.com experience, including:
• Configuration
• Workflow/ Process Builder and Flow
• Approval Processes
• Org Wide Sharing Rules
• Role hierarchy and User Profiles
• Data migration using Data Loader or Data.io
• Reports and Dashboards Creation

Preference Qualifications:

• Salesforce App Builder, Service Cloud or Sales Cloud Consultant Certification
• Agile cert (SAFe, IIBA, PMI, etc.)
• Superior written and verbal communication
• Strong understanding of CRM functional knowledge
• Prior experience with multiple system integrations and data field mapping
• Experience in User Acceptance Testing and End-User Training

Ideal Mindset:

• Communication. You are the bridge that ensures the customer requirements are communicated accurately with the internal team.
• Attention to details. Provide strong attention to detail in documenting the requirements and understanding the needs of the Client.

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