Job Description

Classification: Contract
Contract Length: 12-months

Responsibilities

• Evaluate business systems and user needs for applications/products supported by the eSSC team.
• Recommend system and business process modifications to support business strategies through purchased or in-house developed software.
• Write detailed descriptions of business goals, user needs, technology solution functions, and steps required to develop or modify those solutions.
• Ensure thorough knowledge of requirements gathering and documentation practices, as well as software development methodologies.
• Communicate requirements to software developers and ensure the designed solution meets business and user needs.
• Resolve conflicting requirements with business users.
• Work with project managers and scrum masters to develop timelines and manage project risks.
• Assist in the development of quality assurance test plans.
• Help develop end-user documentation.
• Gather and document use cases and feature requirements.
• Collaborate with project team of developers/QA analysts on features, enhancements, and fixes.
• Serve as 2nd tier escalation point for issues related to system functionality.

Requirements

• Requires a bachelor's degree in area of specialty and 6-8 years of experience in the field or in a related area.
• Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals.
• Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected.
• Typically reports to a manager or head of a unit/department.

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