Job Description

The Tie is a leading provider of information services for digital assets. The Tie services hundreds of the largest institutions via their Terminal offering and API solutions, provides a suite of investor relations services to leading token issuers, and licenses data feeds to crypto exchanges and platforms. Our core offering, The Tie Terminal , is the fastest and most comprehensive workstation for institutional digital asset investors. 

The Tie’s clients include the leading traditional and crypto-native hedge funds, OTC desks, market makers, trading venues, banks, sell-side firms, and other institutional market participants.

The Position

As Senior Account Manager, you will mentor and support Account Manager(s) while actively managing a portfolio of key institutional client relationships, across crypto native and traditional finance. In this player-coach role, you will ensure our clients receive a high-touch, white-glove experience, driving satisfaction, retention, and growth. You will be directly responsible for driving upsells, securing renewals, and expanding The Tie’s institutional presence.

What You Will Work On

• Manage a select portfolio of strategic accounts, building strong relationships and serving as a trusted partner, including meeting clients in person in NY and at conferences
• Mentor and develop Account Manager(s) to exceed client satisfaction and revenue goals
• Drive net retention, prospect and network for upsells to existing clients 
• Provide hands-on support in post-sales processes, ensuring seamless client onboarding and ongoing support
• Proactively communicate product updates and feature launches to clients
• Respond to client inquiries via their designated support channel, ensuring timely and effective resolution
• Build dashboards, watchlists, and news feeds tailored to client needs
• Maintain accurate and up-to-date CRM records with detailed client interactions and progress
• Gather and aggregate client feedback and deliver actionable insights to the product team
• Collaborate with Account Executives to win new business and increase sales on an as needed basis

Requirements

• BA/BS degree or equivalent experience in account management, sales, or a related field
• 5+ years of experience in account management, with at least 3 years in a player-coach or mentorship role
• Experience or strong interest in cryptocurrency markets is required
• Background in working with institutional investors, combined with a solid understanding of finance and trading, is essential
• Excellent leadership, presentation, relationship-building, and communication skills
• Proven ability to understand client needs and deliver tailored solutions
• Strong analytical and problem-solving abilities
• Proficiency in CRM platforms; SQL and Python experience is a plus

Benefits

• Competitive compensation
• Employee stock option plan
• Health, dental, vision, and disability insurance
• Flexible paid time off
• Flexible working hours
• A fast-paced and exciting work environment
• Strong teamwork-driven culture

Total Compensation (OTE): $125,000 - $175,000

Location: New York City

The TIE Inc is an equal opportunity employer.

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