Join our Billing & Revenue Cycle Management team as a Remote Patient Billing Representative, where you’ll play a key role in helping patients understand their medical bills and navigate their financial responsibilities. This is an excellent opportunity for someone with a strong customer service background, a naturally upbeat personality, and a desire to grow within the medical billing field. A medical background is preferred, but we are willing to train the right candidate.
Schedule:Monday–Friday, 8:00 AM–5:30 PM (option for 30- or 60-minute lunch)
Location:100% Remote (Must work AZ time zone; AZ alternates between MT and PT)
Key Responsibilities:
Serve as the primary point of contact for patients regarding billing questions, payment plans, and account inquiries.
Clearly explain charges, insurance processes, and outstanding balances in a patient-friendly manner.
Document all patient interactions accurately within the billing system.
Collaborate with internal billing and revenue cycle teams to ensure timely and accurate account resolution.
Maintain a high level of professionalism, empathy, and positivity in every patient interaction.
Handle a high volume of inbound and outbound calls with a bubbly, engaging, customer-focused approach.
Follow department procedures while ensuring confidentiality and compliance with HIPAA guidelines.
Demonstrate excellent reliability and consistency in attendance and performance.
Compensation & Benefits: Compensation $18.00 - $21.00 per hour plus benefits
Requirements:
Must be able to work on the Arizona time zone schedule (AZ alternates every 6 months between MT and PT).
100% remote work capability with a quiet, secure workspace and reliable internet.
Strong customer service skills with an outgoing, bubbly, and positive personality.
High level of reliability and professionalism.
Medical or billing background preferred, but not required—training provided.
Excellent communication skills, both verbal and written.
Comfortable navigating computer systems, multi-tasking, and learning new software.
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