Program Manager, Career Choice Operations, Career Choice Job at Amazon.com Services LLC, Seattle, WA

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  • Amazon.com Services LLC
  • Seattle, WA

Job Description

DESCRIPTION

Career Choice is an education benefit that empowers eligible employees to learn new skills for career success at Amazon or elsewhere. Since launching in 2012, Career Choice has helped over 200,000 employees pursue an education at one of 400 education partners across 14 countries in 9 languages. We, Career Choice, believe that everyone who comes to Amazon should be able to build their career, and we are ready to support our employees wherever they are on their educational journey! We’re committed to empowering our employees by providing them access to the education and training they need to grow their careers.

Key job responsibilities
- Work cross-functionally on initiatives to drive strategic improvements to associate experience
- Analyze contact data in order to develop and implement mechanisms to reduce contact volume from schools, associates and HR partners
- Own the relationship with our My HR Live Support partners providing timely training, analyzing data to surface insights and influencing leadership
- Own and maintain Career Choice policy working across teams to surface policy issues, facilitate discussions and own change management

BASIC QUALIFICATIONS

- 2+ years of program or project management experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Strong program management and project delivery skills, with the ability to turn insights into actionable plans.
- Proficient data analysis and visualization capabilities to inform decision-making.

Job Tags

Full time,

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