Job Description

Are you passionate about providing exceptional care to patients in a fast-paced environment? Do you thrive in a role that allows you to be both a patient advocate and a team player? If so, then Miami Beach Urgent Care wants you!

We are seeking a motivated and compassionate Patient Care Specialist to join our team at our Miami Beach location. As the first point of contact for our patients, you will play a vital role in ensuring a smooth and positive experience from the moment they walk through the door.

Responsibilities:

• Patient Advocate: Greet patients with a warm and welcoming demeanor, putting them at ease during a potentially stressful time. Actively listen to their concerns and answer questions clearly and concisely.
• Registration Expert: Efficiently register new and returning patients, collecting accurate demographic and insurance information. Verify insurance coverage and communicate any co-pay or deductible requirements.
• Scheduling Maestro: Coordinate patient appointments for urgent care needs, ensuring efficient flow and minimal wait times. Manage the check-in process to streamline patient flow.
• Communication Hub: Clearly communicate with patients, physicians, and other team members regarding appointments, wait times, and updates. Answer phone calls and inquiries in a professional and courteous manner.
• Administrative Ace: Maintain accurate medical records and billing information within our electronic health record system. Process payments efficiently and handle financial transactions with accuracy.
• Team Player: Collaborate effectively with other team members to ensure a smooth and efficient operation of the front desk.
• Safety Champion: Maintain a clean and sanitized environment for patients and staff, following all infection control protocols.

Qualifications:

• High school diploma or GED required.
• Minimum 1 year of experience in a fast-paced healthcare or customer service environment (preferred).
• Excellent communication and interpersonal skills, with the ability to build rapport with patients of diverse backgrounds.
• Strong organizational and time management skills with the ability to prioritize tasks in a busy environment.
• Proficient in Microsoft Office Suite and willing to learn new software programs.
• Ability to work independently and as part of a team.
• Bilingualism (English/Spanish) a strong plus.
• Positive attitude, empathy, and a genuine desire to help others.

Benefits:

• Competitive salary and benefits package (dependent on experience).
• Opportunity to work in a fast-paced and dynamic environment.
• Make a difference in the lives of patients by providing exceptional care.
• Be part of a supportive and collaborative team.
• Free early access to your pay through Homebase.

We take compliance seriously. We're 100% compliant with HIPAA and OSHA policies and have a 0 tolerance policy for violations. You'll be required to take a company-paid HIPAA compliance course and pass the certification tests.

Attention to detail is paramount. To ensure accuracy and avoid errors, we require a thorough application process. Here's how to show you're a great fit:

* Prepare a resume and submit this application. Applications without a resume, and following these requirements will be discarded.

* Within 24 hours, call 305-344-2273 and dial extension 7050.

* If you get an answer, be prepared for an on-the-spot interview.

* If you don't get an answer, leave a message with your name, phone number, position applied for, and the best time to reach you.

Miami Beach Urgent Care is an exciting place to work! We offer a positive work environment with opportunities for professional growth.

If you are ready to make a difference in healthcare, we encourage you to apply!

By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.

Job Tags

Similar Jobs