Job Description

About the role:

The Operations Manager supports the day-to-day management of our fintech programs, including our digital wallet, deposit account, cash advance, and credit card products. This is an exciting opportunity to implement and manage multiple programs within a fun, fast pace environment.

• The Operations Manager rolls up to the Strategic Operations team, which is responsible for setting and executing operational strategies that support business growth.
• Strategic Operations rolls up to the broader Operations org and you also have a dotted line to the financial products GM.

• Day-to-day management of our fintech programs
• Build and maintain a working relationship with our sponsor bank to ensure our programs are compliant with regulations
• Perform daily/monthly monitoring of all programs 
• Generate and review reports and review them with the sponsor bank on a weekly/monthly basis
• Oversee the marketing collateral review process with the bank
• Daily monitoring of money movement to ensure funds are settling properly with the networks
• Troubleshoot with our internal team and external bank/processor/3rd party vendors when issues arise
• Build and maintain a working relationship with our processor and 3rd party vendors to ensure our programs are operating as intended
• Oversee new product feature implementation launches
• Work closely with our payments, product, operations, customer service, analytics, and engineering teams to manage daily processes that drive operational excellence
• Work closely with the Compliance Officer and legal team to ensure our policies and procedures are inline with regulatory standards
• Partner with our fraud team to mitigate risk and losses
• Other duties as assigned

• 3-5 years of program management and/or operations experience in the financial services industry
• Demonstrated ability to exercise sound judgment under pressure
• Ability to assess problems and action on timely solutions
• Demonstrated ability to communicate with all levels of company management and 3rd party vendors

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