Operations Lead - The Ribbon at Glass City Metropark Job at The Sports Facilities Companies, Northwood, Wood County, OH

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  • The Sports Facilities Companies
  • Northwood, Wood County, OH

Job Description

OPERATIONS LEAD - The Ribbon at Glass City Metropark

Sports Facilities Management, LLC

LOCATION: Toledo, OH

DEPARTMENT: OPERATIONS

REPORTS TO: GENERAL MANAGER

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

The Ribbon at Glass City Metropark is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Toldeo, OH . You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

The Ribbon at Glass City Metropark is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Operations Lead is expected to provide excellent guest service and help cultivate a memorable facility experience. There will be event and supervisory responsibilities including setup and tear-down and assisting with execution. This position will also have a large role in supporting daily operations, preventative maintenance, and facility upkeep.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

  • Serve as a Operations Team shift lead
  • Assist with training and monitoring quality control for the Operations Department
  • Perform setup and tear-down duties according to event and program specifications
  • Support all aspects of facility operations
  • Assist in performing preventative maintenance work
  • Assist with monitoring quality control of vendor performance
  • Consistently communicate issues and relevant updates to direct supervisor
  • Greet and serve all guests according to our Guest 1st Service model standards
  • Act as a liaison between the venue and the guests
  • Assist with ensuring all aspects of the facility are clean, safe, and guest-ready
  • Help maintain and keep inventory of departmental and facility assets
  • Assist in making sure all facility equipment is in proper working order
  • Assist with identity and mitigating safety issues throughout the facility
  • Assist with medical and security issues throughout the facility according to our Emergency Action Plan training standards
  • Additional duties as assigned by management

MINIMUM QUALIFICATIONS:

  • Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
  • Previous supervisory experience is preferred
  • Excellent communication skills, both verbal and written
  • Ability to maintain focus in a high-volume, fast-paced environment
  • Must have excellent guest service skills
  • Must be detail-oriented and have outstanding organizational skills
  • Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
  • Must be respectful and friendly
  • Must work well with others
  • Must take personal initiative for the betterment of the team and venue
  • Commitment to the safety and well-being of others
  • Have a basic understanding of ice event and/or facility operations preferred

WORKING CONDITIONS AND PHYSICAL DEMANDS:

  • Must be able to lift 50 pounds waist high
  • May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
  • Facility has intermittent noise

Job Posted by ApplicantPro

Job Tags

Part time, Flexible hours, Shift work, Night shift, Weekend work,

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