Job Description

ENCHANTED FOREST WATER SAFARI 

Scope:

Our Office Support Specialist contributes to the efficient day-to-day operation of our Main Office providing administrative support to owners, management, team members and guests. You will be responsible for exhibiting and supporting professionalism. Safety and Guest Service are our top priorities. This position is a fast-paced, detail-oriented role which is overseen by the owners and the administrative directors providing the opportunity for career development.

Essential Duties:

• Sustain and project a positive, professional manner
• Interact with our guests, team members, owners, management, and vendors with a proficient and friendly manner, answer questions, provide direction and assist in resolving concerns
• Outstanding people skills - Poised and confident while engaging with a diverse group of individuals.
• Demonstrate excellent oral and written communications skills, including writing, proofreading, and speaking.
• Deliver exceptional guest service and model guest service techniques to team members
• Work well independently and as a part of a team with strong attention to detail, time management and project follow through
• Competent math and computer skills-Experience with Microsoft Office Suite is desired
• Learn and maintain a working knowledge of our point-of-sale system
• Must be willing to stand, walk, bend, kneel and climb stairs - Lifting and/or moving of up to 35 pounds
• Maintain a clean, safe organized workspace in accordance with our company wide procedures
• Contribute to the team effort by accomplishing related results as needed
• Must be willing to follow all guidelines in in our company and appropriate departmental handbooks
• Present a well-developed guest service ethic with high expectations for quality and attention to detail
• Must be well groomed, self-disciplined, willing to comply with and apply our uniform guidelines to team members
• Competent math and computer skills-Experience with Microsoft Office Suite is desired
• Proficient cash handling skills
• Flexibility with other duties which may be assigned as necessary for the efficient operation of the business
• Personal qualities of integrity, credibility, synergy, and a sense of humor with the desire to work in a hands-on dynamic environment in support of Water Safari Resort’s mission

Qualifications and Experience Required:

• Demonstrated ability to remain level-headed and calm under a variety of circumstances i.e., multiple tasks, large crowds, equipment/technology challenges or an upset guest
• Must have high-level professional interpersonal skills to comfortably interact in all situations
• Educate yourself with the fundamentals, attractions and services provided by Enchanted Forest Water Safari and our associated properties to provide accurate responses to inquiries

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