Job Description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job Overview And Responsibilities

The Manager Airport Operations Ramp Service, is responsible for overseeing all aspects of Ramp Operations. Lead, align and develop front line supervisors and front line employees. Utilize operational expertise and decision making capability, financial, technology, logistics and management disciplines to support and create strategic objectives and direction. Execute station financial and operational plans and adjust as needed throughout the year in order to achieve corporate and local station goals. Excel in goal directed leadership, analytical thinking, financial controls, budgeting, customer service and policy/procedures. Requires in depth knowledge of department work rules and good relationship with Union leaders.

• Maximize safe operational performance, financial controls, i.e. Overtime, GSE Abuse and Safety
  
  

Performance Metrics

Headstarts//Departures 00//Turn Performance, Mishap Rates, Occupational Injuries

• Operational Performance Goals (Corporate)
  • Arrival Performance, On-time and within 14 both domestic and International, Red Zone performance, Departure Performance,
    
    

Overall Bag/Mail scanning metrics, International Product

• Operational Performance Goals (Local)
• International Departure 00, APU runtime efficiency
• Operational Performance Goals (Terminal Operations)
• Mishap Rates, OSHA Recordable Rate / OJI’s, Productivity metrics, Baggage Performance (MBR), Priority Baggage Delivery, Inbound Baggage Delivery,

• Financial Performance
• Assist in managing a 98 mm annual budget
• Operational planning and safe implementation of all ground handling activities
• Management and frontline employee interaction and business/employee relationship development;
• Interface and work with department heads, Business Partners, Government Agencies, Airport Authority & Vendor Leadership
• Strategically planning/long-term development of department operations
  
  

Qualifications

What’s needed to succeed (Minimum Qualifications):

• High school diploma or equivalent
• Valid Driver’s License
• 3+ years of operational leadership experience
• Change Management experience
• Excellent Communication Skills
• Ability to lead and develop Leaders and frontline employees
• Ability to lead and sustain continuous improvement environment and initiatives
• Ability to engage employees at all levels and build a positive working environment
• Able to attain specific clearances including but are not limited to FAA / TSA / Airport Authority / US Customs
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
  
  

What will help you propel from the pack (Preferred Qualifications):

• Bachelor’s degree or 3+ years of leadership experience
• 3+ years Airport Hub Ramp Operations leadership experience
• Extensive experience in managing station ramp, cargo & mail, deicing and receipt and dispatch operations
• Excellent employee and union relations as well as experience administering union contracts
• Experience in relationship building and negotiation with contract vendors, government agencies, such as Airport Authority, Headquarters support organizations, and other airlines leadership
• Demonstrated leadership ability in large departmental environment
• Business acumen
• Strong Union Relations background
• Collaboration skills in regard to implementation of a CBA
  
  

Job Posting End Date: 11/2/2025

The base pay range for this role is $99,750.00 to $129,924.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Job Tags

Hourly pay, Full time, Contract work, Local area,

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