POSITION SUMMARY:
The Low Voltage (LV) Level 2 Installer is responsible for the installation, service, and repair of basic infrastructure and various equipment. This is a level position which requires classroom and on-the-job training as instructed by the LV Manager. The position will require travel and stay over as work sites require. This position also requires a positive and contributing team member as well as the ability to identify needs and work independently.
The LV Level 2 Installer is responsible for industry standard installation best practices and using various tools relying on past experiences, training, and certifications. This employee will work closely with other installers and the LV Best Practices Manager.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Technical Expertise
• Performs full range of installations and connections of infrastructure which will include: Copper communication cable, fiber optic cable, physical security hardware, and wireless products.
• Troubleshoots and repairs or replaces equipment components as necessary
• Maintains and manages inventory of company tools, vehicles, and perishable products used for installation projects.
• Meets or exceeds appropriate productivity standards relative to assigned projects as outlined by manager as well as being an accountable and trustworthy part of the GFI Team.
• Responsible for the maintenance and protection of company property.
• Completes all required administrative tasks (paperwork) in an accurate and timely manner.
• Excellent communication skills and courtesy are a must.
• Performs other duties as assigned.
Classroom Training
• Must complete all assigned certifications in a timeline given.
• Under close supervision of manager, follow company training programs, policies, and guidelines.
• Demonstrate appropriate mechanical skills for the installation, testing, and repair of designated products / equipment in compliance of professional industry standards.
• Attend scheduled training to acquire or increase working knowledge of Low Voltage communication, fiber optics, and security networks.
On-the-Job Training
• Receive direction and perform assignments relative to the installation and repair of connectivity products and equipment at customer locations and/or shop facility.
• Install all equipment modifications and accessories on assigned products / equipment.
Work Conditions
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High energy position dealing with clients and co-installers daily.
• Requires occasional evening and/or weekend work for scheduled activities or to complete projects in order to meet deadlines.
• Requires occasional travel and overnight stays.
• The noise level in the work environment is usually minimal.
• Ability to lift 70 pounds.
Customer Service
• Ensure the highest level of customer satisfaction with both our products and services.
• Understand and utilize problem escalation procedures and communication.
• Maintain productive and professional relationships with all GFI employees, customers, and vendors.
KNOWLEDGE, SKILLS, AND ABILITIES:
1. Knowledge: This position is a position that requires basic installation knowledge (mechanics, Low Voltage electrical circuitry, power tools, and basic computer literacy) in addition to general construction and protocol.
2. Skills: Must possess excellent communication skills, interpersonal skills, and customer service skills, including the ability to follow up to ensure closure of issues. The installer must possess and maintain a valid driver's license. Employee must assist in training and instructing new installers through both verbal and written communication skills.
3. Abilities: Ability to methodically approach problems to resolve the problem. Employee must have the ability to resolve customer issues while maintaining the highest levels of customer satisfaction. Must possess the ability to read and comprehend written technical information in the form of technical manuals, parts books, and relevant publications.
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