Job Description Insight Global is seeking a hands-on IT Director to join a housing market tech company. The position has high visibility and requires both leadership skills and technical abilities to build the team & run the organization's IT infrastructure department. Key Focus Areas : IT Management: Takes responsibility for the design, procurement, installation, upgrading, operation, control, maintenance (including storage and communication of data, voice, text, audio and images) and effective use of IT infrastructure components and monitors their performance. Provides technical management of an IT operation, ensuring that agreed service levels are met and all relevant procedures are adhered to. Schedules and supervises all maintenance and installation work. Ensures that operational problems are identified and resolved. Provides appropriate status and other reports to specialists, users and managers. Ensures that operational procedures and working practices are fit for purpose and current. IT Strategy and Planning: Ensures that all stakeholders adhere to IT strategic management approach and timetables. Collates information and creates reports and insights to support IT strategic management processes. Develops and communicate s function area roadmap and tactical plans aligned to the strategy. Contributes to the development of policies, standards and guidelines for IT strategy development and planning. Financial Management : Advises on financial planning and budgeting. Develops financial plans and forecasts. Monitors and manages IT expenditure, ensuring that all IT financial targets are met, and examining any areas where budgets and expenditure exceed their agreed tolerances. Assists with the definition and operation of effective financial control and decision-making , especially in the areas of service, projects , and component cost models and the allocation and apportionment of all incurred IT costs. Analyzes actual expenditure, explains variances, and advises on options in use of available budget. What Youll Do: Oversee the management of AWS and Azure cloud operations, ensu ring op timal performance, cost efficiency, and security of our cloud-based infrastructure. Develop and implement strategies for Microsoft 365 infrastructure, including administration, support, and migration plans. Manage physical data center operations, ensuring compliance with industry best practices, efficiency, and security. Oversee office infrastructure, including network, hardware, and software resources, to ensure seamless operations and support for all employees. Oversee the service desk function , ensuring the timely resolution of technical issues and the delivery of exceptional customer service. Ensure efficient life-cycle management of end-user devices following industry best practices. Develop and manage IT operations budgets, ensuring that resources are allocated effectively to support business needs. Collaborate with other IT leaders to develop and execute long-term strategic technology plans and roadmaps. Establish and maintain policies, procedures, and documentation to support IT operations, ensuring compliance with relevant regulations and industry standards. Continuously evaluate IT operations performance and identify opportunities for process improvements and cost savings. Lead and mentor a team of IT operations professionals, fostering a culture of collaboration, innovation, and continuous improvement. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Skills and Requirements Bachelor's degree in Information Technology , Computer Science, or a related field. Minimum 10 years of experience in IT operations, with at least 5 years in a leadership role. Strong knowledge of AWS and Azure cloud operations, On-prem experience, Microsoft 365 infrastructure, d ata center managemen t and end-user device management at scale. Working understanding of ITIL and ITSM Proven experience managing IT service desk functions and delivering exceptional customer service. Excellent interpersonal and communication skills, with the ability to effectively collaborate with cross-functional teams and senior management. Strong analytical and problem-solving skills, with a focus on process improvement and cost optimization. Knowledge of industry best practices, regulations, and security standards. Demonstrated ability to manage budgets and allocate resources effectively. Experience leading and developing high-performing teams. familiarity with cybersecurity and/or security operations null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
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