Position Overview
The Infrastructure Engineer, O365 will be responsible for supporting and implementing enterprise collaboration tools such as Microsoft 365, Dropbox, and other technologies that enhance end-user productivity. This role will drive the development and execution of solution services, experience roadmaps, and implementation plans to advance digital collaboration capabilities enabled by Microsoft Office 365 (O365).
Working closely with stakeholders across the organization, the Infrastructure Engineer will play a key role in transforming the end-user computing environment. Responsibilities include deploying, optimizing, and continuously improving collaboration platforms to boost productivity and user experience across the enterprise.
Essential Duties & Responsibilities
The successful candidate will join our Collaboration team and contribute to the support, maintenance, and enhancement of enterprise collaboration technologies. Key responsibilities include:
Provide day-to-day operational support for collaboration platforms including Microsoft 365 , Dropbox , SharePoint , Microsoft Teams , Polycom videoconferencing , and future solutions.
Demonstrate strong expertise in core infrastructure technologies such as Messaging , Microsoft operating systems , Active Directory , and PowerShell scripting .
Lead and support Office 365 deployments and migrations , ensuring seamless integration and minimal disruption to end users.
Collaborate with cross-functional teams to improve productivity and user experience across the organization.
Apply knowledge of LDAP , ADFS , Domain Servers , and DNS to maintain and troubleshoot directory services.
Support hybrid and cloud-based communication systems, including Teams and PSTN (on-premises and online) .
Utilize Microsoft Azure (AAD Sync) for identity and access management; experience with Microsoft EMS (Enterprise Mobility Suite) is a plus.
Manage mobile device and endpoint security solutions such as AirWatch , ActiveSync , BYOD , and Intune .
Maintain familiarity with conferencing and PBX platforms including Intercall , Webex , and Unify PBX .
Develop and maintain scripts using PowerShell to automate tasks and improve operational efficiency.
Exhibit excellent communication and documentation skills to support technical operations and stakeholder engagement.
Stay current with emerging cloud technologies, especially within the Microsoft ecosystem, and bring innovative solutions to the team.
Perform other duties as assigned to support the evolving needs of the collaboration environment.
Experience, Skills & Knowledge
Minimum 9 years of hands-on experience with Exchange on-premises , Office 365 , and cloud collaboration tools .
At least 3 years of experience with Exchange Server 2016 (mandatory).
Proven track record in Exchange on-prem to cloud migrations and Exchange archiving technologies .
Strong understanding of disaster recovery solutions and high availability for production server platforms.
Technical Skills :
Solid grasp of network infrastructure and bandwidth requirements to support collaboration tools.
Proficient in ITIL frameworks , change management processes , and automation practices .
Experience with ServiceNow , including support and scripting for automating end-user service catalog workflows.
Skilled in managing O365 licenses and cost optimization , including regular reporting.
Familiarity with telephony , video conferencing , networking , and other collaboration devices.
Soft Skills & Communication :
Strong organizational and interpersonal skills with a customer-focused mindset.
Excellent written and verbal communication abilities.
Positive, team-oriented attitude with the ability to work independently and collaboratively.
Documentation & Support :
Exceptional documentation skills to support operational transparency and knowledge sharing.
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