Job Description

The Role and Mission…

As a Helpdesk Technician at Boostability, your role is pivotal in resolving complex customer problems and providing crucial technical support for all corporate computers. You'll collaborate closely with system administrators and technical support team members to ensure the seamless operation of our corporate systems.

The Dev, Data, & IT Teams

In the tech industry, having state-of-the-art technology is a must. Our Development, Data, and IT teams constantly innovate our in-house proprietary SEO platform LaunchPad. From customer management software to SEO reporting dashboards, our tech teams are the best of the best.

Why Boostability?

• Option to work-from-home, in-office, or hybrid. Your choice!
• Full-time employees are eligible for:
• ​​​​​​​Paid time off, 10 paid holidays, and a paid floating holiday.
• ​​​​​​​Health, dental, orthodontia, vision, EAP, and 401k benefits.
• Internet allowance.
• HSA company match.
• Enjoy your job! We want you to genuinely want to come to work every day.
• Opportunities to advance and grow your career.

Compensation: $40k + DOE

Schedule: Monday - Friday from 8am to 5pm MST. Regular and predictive attendance is required.

A Typical Day Might Include…

• Responsively addressing helpdesk request tickets from our employees.
• Installing essential software and applications as needed, ensuring seamless operations.
• Expertly troubleshooting complex, scenario-based issues with corporate workstations.
• Leading the imaging and rollout of computers and workstations to support our dynamic environment.
• Collaborating with system administrators to identify and resolve high-level technical challenges.
• Effectively presenting solutions, fostering a collaborative environment for customers and colleagues.
• Compiling and conveying valuable customer feedback to our product teams.
• Meticulously documenting necessary bug fixes and suggesting feature enhancements to benefit our end-users.
• Offering unwavering support to our remote employees via Remote Desktop.
• Working with our People Team to set up and send equipment to new employees. Provide first-day technical training and support to new hires.
• Embracing additional responsibilities or assignments as needed to ensure our operations run smoothly.

Our Ideal Candidate…

• Demonstrates exceptional consulting and problem-solving skills.
• Thrives in the face of tight deadlines and embraces the challenge of complex technical issues.
• Communicates with finesse, showcasing strong written and spoken communication skills.
• Excels at efficiently managing and prioritizing multiple tasks.
• Approaches customer problems with a prompt, responsive, responsible, and friendly demeanor.

You’ll Really Stand Out If…

• Your experience includes any of the following: Windows 10/11, macOS, Active Directory, desktop support, Remote Desktop, VPN, Google Workspace, virtualization technology, and Imaging.
• You have a proven track record of exceeding customer expectations and tackling tough technical challenges.

What to Expect From Our Interview Process…

What does our hiring process look like? It all starts with your application!

• We use Jobvite for our Applicant Tracking System, so expect to see that platform as you progress through our hiring stages.
• Once you apply, our Talent Acquisition team will review your resume to see if this role is the best fit for your experience.
• Keep an eye on your email for an invitation to complete a video interview (via Jobvite) or an invite to connect with our team (via Zoom or for a quick phone interview).
• Following interview(s), we’ll connect with you regarding a background check.
• Pending those results, you can expect communication with a decision and possibly an offer!

If you are differently abled or require an accommodation for any stage in the interview process, please let us know by emailing careers@boostability.com.

If you have any questions throughout the process, please feel free to reach out to our Talent Acquisition Team. We’re looking forward to getting to know you!

Boostability provides each employee with a laptop, monitor, keyboard, mouse, and other position-required equipment.Boostability's Culture… We want our "Boosters" to truly enjoy coming to work every day. Job fulfillment is important to us, as is having fun at work! At Boostability, it's all about people, not employees. People matter at Boostability. We are dedicated to a culture that respects, celebrates, and seeks out the uniqueness of every individual in an atmosphere where it’s safe to be you… Every. Single. Day! Every person has their own voice that deserves to be heard and included. Here, we appreciate the sound our people’s global voices make and the harmony in our culture they create. Because here, you get to be you… all of you!

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Lehi, UT 84043

Job Tags

Similar Jobs