Guest Service Representative-Hotel Night Auditor
A Guest Service Representative/Night Auditor is responsible for welcoming guests to the property and providing memorable service, anticipating guest needs, and responding to and resolving any guest complaints. The Guest Service Representative-Hotel Night Auditor is also responsible for the overnight operations of the hotel-including assisting guests with requests, check-in and check outs, and processing the daily audit.
Check guests in and out of the property quickly and accurately
Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
Respond to and resolve guest complaints/challenges in a timely manner by owning the issue, creatively solving guest inconveniences and ensuring guest satisfaction
Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests to maximize revenue opportunities
Answer and connect calls to appropriate department, hotel guest or hotel/casino personnel. Process guests wake up call, emergency and recovery calls
Professional appearance and demeanor
Efficient communication skills
High school diploma required
Two (2) years’ experience in hospitality, preferably in a guest relations role
Ability to work flexible hours, including nights, holidays, and weekends
Working knowledge of property management systems
Adhere to all state, federal laws, and company policies
What we offer you:
Multiple benefit plans to suit your needs
Paid Time Off
401K
Opportunities for advancement
Positive and respectful work environment where diversity is valued
Generous employee discounts on dining, retail, amusements, and hotels
Community volunteer opportunities
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
...continuous training and development of employees and temporary labor. Count and sort various product items. May feed, remove, flex, jog, and stack printed sheets, folded signatures, labels or other in-process product to and from the equipment in the area assigned...
Job Summary:The Ramp Agent plays a crucial role in ensuring the safe, efficient, and timely handling of aircraft operations on the ramp area of an airport. Working as part of a ground handling team, the Ramp Agent is responsible for various tasks related to the movement...
...Sewing Machine Operator Would you like to work for a family owned company that has been in business for over 100 years? Position Sewing Machine Operator Job Location Appleton, WI Starting Date ASAP Employment Term Temp to hire Employment...
...Position: EMT-B Location: Port Arthur, TX Job Type: Travel Assignment Overview: Join a private EMS company providing 911 emergency services and inter-facility transfers (IFTs) in Port Arthur, TX. This is a 16-week assignment designed for experienced...
...Join Hirschbach: Daily Home Time For Reliable Truck Drivers! Are you tired of endless days on the road, miles away from home? Do you crave the comfort... ...regional or over-the-road License Required: Class A CDL Position Overview: Drivers on this fleet start...