Job Description

Job Description

The Home Lending Communications Team is dedicated to supporting Home Lending by crafting strategic internal communications plans and producing engaging content for our employees, customers and communities. Our team plays a crucial role in ensuring that key messages are effectively conveyed across the organization, fostering a transparent and informed workplace culture. We collaborate closely with leadership to align communication strategies with business objectives, aiming to keep our stakeholders informed, motivated, and connected to Home Lending’s mission and goals.

As an Executive Communication Manager on the Home Lending Communications team, you will be a key strategic partner for the Head of Home Lending Transformation and will own strategic messaging for Home Lending’s GenAI efforts. You will be responsible for developing and executing high-impact communication strategies that advance objectives and enhance the visibility and influence of its leaders. You should possess a strong background in executive communications, an understanding of home lending, product and technology businesses and the ability to work independently while managing complex projects.

Job Responsibilities:

• Lead the development and execution of comprehensive communication strategies for the Head of Transformation and Home Lending’s GenAI initiatives, ensuring alignment with business goals and corporate messaging.
• Craft and refine high-quality written materials, including speeches, presentations, and internal communications tailored to diverse audiences.
• Assist in the coordination of internal events, including market tours, site visits, town halls, and round tables.
• Collaborate with marketing and public relations for external communication and thought leadership opportunities.
• Act as a strategic advisor to executives, providing expert guidance on communication approaches and best practices.
• Collaborate with internal stakeholders and cross-functional teams to gather insights and ensure cohesive messaging across all communication channels.
• Identify and leverage opportunities for thought leadership and strategic positioning within Chase.
• Prepare executives for speaking engagements and key internal meetings, ensuring they are well-equipped to deliver impactful messages.
• Evaluate the effectiveness of communication initiatives and adjust strategies as necessary to achieve desired outcomes.
• Stay informed about industry trends, regulatory changes, and competitive dynamics to inform communication strategies and content.

Required qualifications, capabilities and skills:

• Bachelor’s degree in Communications, Public Relations, Journalism, or a related field.
• Minimum of 7 years of experience in executive communications, with a focus on the financial services or home lending industry.
• Superior writing, editing, and verbal communication skills, with a keen attention to detail.
• Demonstrated ability to develop and implement strategic communication plans that drive business objectives.
• Strong organizational and project management skills, with the ability to manage multiple initiatives simultaneously.
• Experience working directly with senior executives and providing strategic communication counsel.
• Proficiency in Microsoft Office Suite and communication tools.

Preferred qualifications, capabilities and skills:

• In-depth knowledge of the home lending industry and its regulatory environment is highly desirable.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

For many, owning a home is the ultimate dream and we’re here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.

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