Scope of Position:
Manages the operation of the housekeeping and laundry and areas of the hotel to ensure product quality standards are met and that hotel guest rooms, public space, and all other areas of the hotel are spotlessly clean and well maintained.
Primary Responsibilities:
Ø Manages the operations of the housekeeping and laundry areas through subordinate supervisors and employees to ensure the achievement of departmental productivity objectives and service quality standards.
Ø Establishes and maintains cost control system for linen and cleaning supplies inventories; oversees the budgeting, ordering and receiving of such supplies to maintain appropriate inventory levels necessary for efficient operation of the hotel.
Ø Develops and implements systems for inspecting and managing the quality of housekeeping and laundry services provided and to ensure timeliness and efficiency of services; oversees inspections of housekeeping/ laundry activities to ensure procedures are followed according to standard.
Ø Responsible for the proper scheduling of staff and work according to productivity standards and forecasted occupancy.
Ø Compiles and reports information on housekeeping activities and expenses; provides information to guest services on the status of guest rooms to ensure accurate and timely reporting on room availability.
Ø Recruits, hires, trains, and provides career development for housekeeping staff; conducts performance evaluations and provides feedback for employees.
Ø Develops the department’s annual budget; monitors and reports variances against plan; keeps track of labor costs and related expenses.
Ø Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
Ø Displays a professional image at all times through appearance and dress.
Ø Follows company philosophies, policies and procedures and is able to effectively communicate them to subordinates.
Ø Conducts training classes regarding safety, security, department procedures and service guidelines.
Ø Fulfills Manager on Duty shifts.
Ø Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.
Note: Other duties as assigned by supervisor or management
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