Our Mission
Wagestream is on a mission to bring better financial wellbeing to frontline workers.
We partner with some of the world’s most famous employers, like Burger King , Crate & Barrel and the UK’s National Health Service, to give their teams access to fairer financial services - all built around flexible pay. Over three million people can now choose how often they’re paid, track their shifts and earnings, start saving, use budgeting tools, get free financial coaching, and access fairer financial products. All in one financial wellbeing super-app.
Wagestream is unique: VC-backed and growing at scale-up pace, but with a social conscience. The UK’s leading financial charities and impact funds were our founding investors, and we operate on a social charter - which means every product we build has to improve financial health and reduce the $5.6bn ‘premium’ lower-income earners pay for financial services each year.
You’d be joining a team of over 150 passionate, ambitious people, growing in Europe and the USA, building a category-leading fintech product and all united by that same mission.
A day in the life of a Wagestream Customer Support Representative:
Requirements
We are seeking individuals who possess a strong enthusiasm and eagerness to learn, with a dedication to providing our exceptional users with an optimal product experience. Previous experience working within a financial regulated environment is highly advantageous, and while we will provide comprehensive training, having an interest in technology and a proactive attitude towards learning are essential attributes.
Location: This is primarily an office based role and you will be required to work from our office located in Arlington, VA. Please see details below under Shift Pattern 1, 2 & 3.
Hours of work: up to 40 hours per week (8 hours plus half an hour unpaid lunch break each day).
Shift Patterns available are:
Shift Pattern 1:
Shift Pattern 2:
Shift Pattern 3:
* Onboarding/Training period will last for up to 4 weeks; during this time your hours may differ to your contractual hours.
Holidays: For operational reasons, there is an expectation that you will be required to work on certain holidays (and overtime rates will apply per company guidelines).
On occasions when you are working from home:
What will we do for you?
And of course, the best benefit of all, access to Wagestream, of course!
At Wagestream we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Wagestream is an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, or veteran status.
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