Customer Service Support Rep Job at Labcorp, Burlington, NC

OWVpTTVPcjlsYTdab09OdVBPTEhRQlRjaUE9PQ==
  • Labcorp
  • Burlington, NC

Job Description

Customer Service Support Rep Location Burlington, NC :

Requirements

  • High School Diploma or GED equivalent required
  • Associate's or Bachelor's degree highly desired
  • Previous experience in a customer service role
  • Experience working in a contact center/call center environment is preferred
  • Prior healthcare industry, such as a physician's office or a hospital highly is a plus
  • Knowledge of Microsoft Office suite is required
  • Experience with Salesforce.com and/or Laboratory Information Systems is preferred
  • Strong verbal and written communication skills and excellent ability to listen and respond
  • Must be courteous with strong customer service orientation
  • Excellent multitasking abilities required
  • Strong flexibility and the ability to manage and adapt to changing priorities quickly
  • Bilingual in English and Spanish highly desirable

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

LabCorp is seeking a Customer Service Support Representative to join our team in Location. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.

The schedule for the position will be a First Shift Monday-Friday 8:00am to 5:00pm.

Job Duties/Responsibilities

  • Act a liaison between LabCorp, the customer base and patients
  • Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
  • Speak with customers in a courteous, friendly, and professional manner using protocol procedures
  • Inquire, clarify, and confirm customer requirements and understanding of the solution
  • Provide additional customer education and information as needed
  • Qualify and establish inbound new customers requesting LabCorp's products and services
  • Work in multiple databases to research complex issues and questions
  • Notify clients of test results in a timely and accurate manner
  • Review test forms for accuracy and report any discrepancies
  • Participate in activities designed to improve customer satisfaction and business performance
  • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Benefits: All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here .

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

For more information about how we collect and store your personal data, please see our Privacy Statement.

Job Tags

Full time, Part time, Flexible hours, Day shift, Monday to Friday,

Similar Jobs

Family First Home Companions Long Island NY

Home Health Aide/Personal Care Aide Job at Family First Home Companions Long Island NY

Family First Home Companions is looking for caring and compassionate caregivers to become a part of our team. Work for a company that believes you are the difference and will help you grow in your career, recognize you for great work, and provide you with ongoing support... 

Willowbrook Personal Care Home

Live In Caregiver Needed Job at Willowbrook Personal Care Home

 ...Willowbrook Personal Care Home is looking for a full-time live-in caregiver to join our team. We are located in Seguin, Texas which is easily accessible to San Antonio, Houston and New Braunfels. You'll have your own private master bedroom and the den to relax in when... 

godoiconsulting

Full Time Graphics Artist/Web Designer- Chinese Job at godoiconsulting

Full Time Graphics Artist/Web DesignerDescriptionAre you looking for a chance to showcase your creative side? Do you have a passion for web design and graphics? Godoi Consulting is currently looking for a full time graphics artist to join our team.ResponsibilitiesOver... 

New York University

Part-Time Research Assistant, Level 1 - 2025 (Dr. Bei Wu) | New York University Job at New York University

 ...Outcomes for Chinese and Korean Alzheimer?s Disease and Related Dementia Caregivers " Position Title/Summary: Part-Time Research Assistant (RA) - Level 1 NYU Rory Meyers College of Nursing is seeking Level 1 bilingual part-time research assistant (English/... 

Chesapeake Beverage Co.

Brand Ambassador - Part Time Job at Chesapeake Beverage Co.

 ...energetic and outgoing individual to join our team as part-timeBrand Ambassador. As our Brand Ambassador, you will be promoting our extensive...  ....Responsibilities Include:~Execute evening and weekend activations to support brands~Participate in promotional events...