Job Description

Customer Service Representative / Scheduler for Professional Residential Service Company - A.J. Alberts Plumbing!

For 35 years we've proudly served the Twin Cities and the surrounding suburbs with our superb plumbing services. As a family-owned business, we love to provide the best possible service to our neighbors and community. We understand the importance of family and home, and our customers are our top priority.

This is not a “boring” job - it is very busy and the day flies by! A.J. Alberts is growing so there is an opportunity for advancement to the Office Manager position.

We will provide you with training!

Primary Responsibilities:

• Handle calls: Professionally answer incoming calls from clients, address their concerns, provide information about our services, and schedule jobs using Service Titan Software.
• Respond to email and text requests from customers in a timely and efficient manner.
• Schedule / Dispatch: Assign jobs to plumbers based on skill set and service location. Monitor progress and adjust the schedule as needed so work can be done efficiently.
• Customer Service: Provide exceptional customer service and follow up with clients post-service to ensure satisfaction
• Record Keeping: Maintain accurate and up-to-date records of client interactions, services scheduled, and plumber dispatches.
• Respond to Google reviews (currently a 4.9 rating) and other Office Duties as assigned. There is an opportunity for some social media work as well.

Qualifications:

• Experience with Service Titan software is ideal but not required.
• Organized and detail-oriented - the ability to think through another step or two on each task.
• Excellent communication and customer service skills.
• Ability to multitask and handle a fast-paced environment.
• Basic computer skills. Fast typing would be a plus.
• Previous experience in a similar role is also a plus.

Work Environment:

• Work from home/office hybrid position.
• Normal daytime working hours: 9:30 am to 6:00 pm would be ideal, but we're flexible.

Benefits:

• Competitive pay: $22 to $28 per hour. Some overtime is available.
• 3 weeks PTO.
• Holiday pay.
• Health insurance.
• 401(K) with 3% company contribution.
• Opportunities for professional growth and training.

Job Tags

Hourly pay, Holiday work, Full time, Home office, Flexible hours,

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