Job Profile: Customer Care Representative
Responsibilities
· Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
· Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
· Thoroughly documents all contacts and conversations; follows up as required.
· Works with other departments to complete customer requests as needed, and minimize escalations.
· Gains proficiency in various administration and automated workflow systems.
· Processes complex and varied service requests.
· Represents our customer with professional pride to internal and external customers.
· Consistently meets/exceeds set quality and productivity metrics.
· Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.
Qualifications
· Current FINRA Series 6 license at time of application.
· High School diploma or equivalent.
· Up to 1 year experience with call center or customer service experience/training.
· Fundamental computer knowledge and maneuverability within window applications.
· Basic understanding of Microsoft office suite, specifically Word and Excel.
...R360 Environmental Solutions , a Waste Connections company, is the nations leading environmental oilfield waste management provider, R360 has the resources to offer superior reliability and results to customers across the country. We are currently hiring a Equipment...
...opportunities.* Summary/Objective: The Project Manager, Operations is a key member of the Operations department in the Direct Mail division, responsible for supporting client relationships through planning and executing all aspects of direct mail projects. The...
Sephora seeks a Systems Technologist (Marketing) in San Francisco to enhance and integrate advanced technologies in marketing strategies. This role involves leading creative workflows, optimizing processes, and driving innovation through AI-powered solutions. Candidates...
...Excavator Operator Company Name: Baker Concrete Construction, Inc Location: Jacksonville, FL, US, 32221 Req ID : 6883... ...heavy machinery such as forklifts, backhoes, excavators, dozers, skid steer loaders, track loaders, rubber tire loaders, etc. to move earth...
DescriptionThe Position: Under the supervision of the Clinic RN Supervisor, the Medical Clerk provides routine support to the clinic staff and participants in the clinic. This individual provides clerical support to the clinic to ensure that the clinic phones are answered...