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We have an urgent requirement below is the job description if comfortable please send your most updated resume and best time when we can talk.
Position: IVR Developer Amazon Connect Contact Center
Location: 100% REMOTE
Job Type- Contract
Length: Long Term
Job Details
day to day responsibilities:
Participate in the design, development and delivery of solutions on IVR solution
Develop efficient and high-performance call flows
Create unit tests to maximize code coverage and cover end to end business scenarios
Support existing architecture and code
Documents call flows and design as needed Work with other teams to understand scope and design efficient solution
Collaborates within the Agile framework, fosters a team approach to software development and delivery
Ensure all code developed follows DevOps practices
Describe the performance expectations/metrics for this individual and their team:
The developer needs to be an experienced IVR developer with AWS Connect experience.
The candidate should have experience building contact flows (both call and chat) in AWS Connect.
The developer's primary responsibilities are to analyze, design, implement and test customized software applications.
The developer will have a strong knowledge of software development and design and will have experience working to develop business-critical applications for contact centers.
Tell me about what their first day looks like:
Onboarding, ensuring access to systems, meeting the team, aligning calendars and schedules
What previous job titles or background work will in this role?
IVR Engineer
Telecom Engineer
Telecom integrations engineer
Any future projected positions potentially coming up? NO If yes, note:
Required Skills/Experience: Preferred Skills/ Experience:
1. Amazon Connect development experience 1. Familiarity with AWS, certifications are a plus
2. Familiarity with and enthusiasm for DevOps, CI/CD, and SRE best practices, as well as iterative Agile-flavored workflows 2. Works well with multiple teams
3. Responsible for consistent release management and good change management practices. Participate in Agile planning meetings and daily SCRUM meetings to provide software solutions for our platform services for Content Services and CHP Platform services. Review and perform troubleshooting analysis of the core application logs.
3. Experience in self-service callflows and complex systems/database integrations
Education Requirement: Bachelor Degree or equivalent 5+ yrs Experience Education Preferred:
Software Skills Required: Amazon Connect, DyanmoDB, Lex, Lambda, communication skills
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