Telework Information: We offer a hybrid approach including in-office and remote work solutions with staff working on-site two days per week at our Headquarters in West Sacramento.
The CalSTRS Customer Service Division is seeking an accountable team player who can think critically on their feet and has a passion for helping others to join the Contact Center Team as a Contact Center Analyst. Customer Service is the first point of contact for CalSTRS’ members and beneficiaries along with legislators, teacher organizations, attorneys, and other interested parties. Communication channels include telephone, secured online messaging, and written correspondence. The Contact Center provides quality customer service to CalSTRS members, benefit recipients, and others who rely on accurate and timely information to make critical life-impacting decisions. Under the supervision of the Contact Center Team Manager, the Contact Center analyst will:The ideal candidate will possess the following skills:
Every 12 months, based on performance evaluation, employees may receive a 5% salary increase until they reach the maximum salary for the position.
You will find additional information about the job in the .
All staff of CalSTRS are employees of the State of California and subject to California employment taxes and withholdings. Upon appointment, staff are required to provide a current California address to CalSTRS Human Resources to be used as a remote work location.
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment with CalSTRS.
Exam
This position requires a current Staff Services Analyst exam . If you need to take the exam or if your score has expired, click here to gain list eligibility.
CalSTRS offers a competitive pay schedule and a work-life-balance for all its employees. The State of California provides comprehensive benefits packages determined by the employee’s bargaining unit and conditions of employment. Some benefits include:
For the latest information on the benefits offered by the state of California, explore the Health Benefits Summary provided by CalHR .
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
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