Job Description

Overview

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

Responsibilities

24x365 operational support of our product development and systems integration teams, our lottery operations and customers, monitor IGT's enterprise infrastructure and escalate issues as required.

• Monitor daily operation of IGT computer systems and network.
• Carry out all tasks on the daily checklist.
• Assist in verifying the validity and clarity of computer reports and other output before releasing it from Computer Operations.
• Assist in the recovery activities necessary to restore normal operations.
• Follow the correct escalation procedures within Incident Management.
• Ability to navigate in Linux and perform basic commands
• Experience with Office 365 including Teams
• Take Helpdesk calls from retailers to troubleshoot issues and document accordingly

Qualifications

• Previous experience in a related field is preferred.
• Must be able to work 12-hour shifts, holidays, weekends, and night shifts.
• Ability to follow checklists and procedures.
• Exhibits professional and customer-appropriate communications (written and verbal).

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

#LI-BK1

Job Tags

Similar Jobs