Job Description

Acara Solutions is seeking a detail-oriented and proactive Business Operations Analyst 2 to join our client located in Fremont CA.  

Essential Duties and Responsibilities - Other duties may be assigned

• Monitor, investigate, and resolve issues related to SAP service orders and notifications.
• Analyzing data tie-off between SAP & Microsoft Dynamics.
• Establishing best practices for data consistency and reducing errors
• Processing SAP customer master requests requiring changes to Plant, Sales Org, Functional Location, etc.
• Update and maintain data accuracy within SAP business systems 
• Navigate SAP installed base records 
• Create and maintain SAP equipment records 
• Interact closely with internal customers, understanding their issues, and guiding them within the boundaries of the business process 
• Monitor and respond to user transactional issues promptly 
• Participating in training programs to understand new project dependencies 
• Reviewing and updating service process documentation & training 
• Effectively find and export SAP data and combine data from multiple sources 
• Ability to analyze data to generate actionable insights and presents the findings to the business users for informed decision making
  

Here's what you will receive: 

Pay: $52.82/hr 

Duration: 2 years with the possibility to convert to full-time based on business needs and performance

Schedule: Virtual Flex - 1-2 days onsite, M-F 8 AM - 5 PM PST

Job Requirements

Required Skills / Qualifications:

• 3 years minimum experience working with SAP service modules (FSM, CS, PM, or SD) in a transactional support or analyst role
• Familiarity with SAP install base, equipment records, and service orders 
• Working knowledge of Microsoft Dynamics FSM
• Ability to use Excel, Power BI, or similar tools for data visualization and analysis.

Preferred Skills / Qualifications:

• Prior experience supporting customer service or field service operations.
• Excellent time management and organizational skills 
• Good communication and interpersonal skills
• Understanding of service process optimization, documentation, and training delivery.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

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