Job Description

Job Title: Account Management I4 (Platform Innovation Account Manager)

Client: DoorDash

Location: Remote (NYC, Tri-State Area (NY, NJ, CT))

About the team:

• The DoorDash Platform team drives the adoption and activation of products that help restaurants grow their business through their own channels, including Drive, Storefront, BBOT, Voice Ordering, and more.
• We are building a new confidential product and need a stellar Account Manager to guide restaurants through successful onboarding (post-activation), collect product feedback, and serve as a strategic partner in helping them fully utilize our products to grow their business.

About the Role:

• Reports to the GTM Lead overseeing the Account Management & Sales function.
• Full-time (40 hours per week).
• Requires domestic travel once per month to the Northeast region.

You're excited about this opportunity because you will:

• Manage restaurant partners (SMBs) in your region, understand their business needs, conduct regular check-ins, collect product feedback, and provide strategic guidance to help them grow.
• Communicate restaurant progress, status updates, and feedback to cross-functional teams, including Strategy, Operations, and Product.
• Minimize churn by identifying opportunities for expansion and helping partners leverage DoorDash products.
• Collaborate with Product, Operations, and Sales teams to ensure restaurants have the best possible experience using our platform.

We're excited about you because you:

• Have 2-3 years of professional experience with a proven track record of success and increasing responsibility.
• Hold a Bachelor's degree or have equivalent work experience.
• Are a flawless executor who isn't afraid to roll up your sleeves and get to the lowest level of detail to solve problems.
• Empathize with customer needs and adapt to meet their unique goals resulting in an increase in customer satisfaction, retention, and product adoption.
• Have project management and/or account management experience.
• Possess excellent written and verbal communication skills.
• Can translate feedback from a restaurant to a product team and vice versa.
• Are comfortable working with technical products and hardware.
• Must have experience with Salesforce , Slack, and Google Workspace

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